"My experience was first rate—from the admin staff (thank you Crystal), to the clinical staff (thank you Kimberley and Mark, for such caring and professional care) and Dr. Rausch was terrific, professional and kind. What more could I ask for? Everything that was to be done before, after and during was laid out for me verbally and in writing. The thought that went into giving patients a good experience was very evident. Highly recommend!"
"It was my first surgery, however Dr. Christine and Matt, her assistant, made it so easy for me. Matt provided all the precautionary measure and Dr. Christine performed a successful surgery. Thanks to both for their help."
"Having the Mohs procedure done for first time, I felt very comfortable the entire time. I was kept informed as to what was being done and everyone was very caring. Thank you all for making this a good experience. I will highly recommend you!"
"The doctors and staff made a potentially uncomfortable experience comfortable. I highly recommend this group."
"Everything was expertly done. And I would be blessed to have them do future work on me!"
"I was seen in this office for a yearly full body exam and subsequent excision by Nurse Practitioner, Patti Aldredge. Nothing but great things to say about the entire office! From check-in to discharge, I was treated by caring and professional staff. Patti was very thorough and really took her time with my skin check. She was very knowledgeable, not only informing me about what I need to look for but also sent me home with information to use to protect my skin and spot future malignancies. The nursing staff was kind and patient during my check-in and even helped me make my next year's appointment. 10/10 would recommend!"
"I was extremely well pleased with my entire visit. Thought the day after follow-up call especially considerate. Thank you."
"I have a lot of skin procedures done at the Skin Center and they all have been done with the very best care and concern. I am still going to the practice having some things taken care of. Everyone is so helpful and understanding. I would highly recommend this practice to anyone."
"This has to be the best experience I've ever had in a medical facility. Every staff member I encountered made me feel like I was their only patient and were extremely friendly and answered all of my questions. Thank you!"
"My second visit for mohs surgery and I am totally satisfied with my treatment!"
"I'm sorry the highest number was 5. I would have given a 10 on each! I was put at ease in a stressful situation. Thanks to everyone!"
"In my 68 years and across many medical and dental procedures in Virginia and North Carolina, I have never experienced the level of professionalism, care and concern I receieved prior to, during and after my procedure on October 31st. You run a 'well-oiled machine' and should train other healthcare offices in the best practices of the entire staff. Outstanding!"
"I have to praise Dr. Rausch for her superior surgical techniques and suturing that have left my facial scar much better than I ever expected, even in this early healing phase. I don't even remember who said it, but, at the start of my significant, scary facial surgery, when the tears started flowing, someone held my hand and said, 'I know... this is your face.' That genuine comment summed up the heart of compassion and understanding that pervades this office."
"Excellent care provided from the moment I was called regarding making an appointment until the exit door closed behind me. Thank you also for the great inclusion of my husband."
"Excellent staff and treatment - enjoyed the visit. Will be back in September."
"Everyone was pleasant and very proficient in their work. Relaxing environment."
"Dr. Rausch and the nurse were great. Very good bedside manner and compassion. Thank you again for the care you gave me."
"Could not have asked for better treatment or care."
"Everyone we worked with was friendly and very thorough. We will come back if needed."
"You could not have done anything else to make it a more satisfying experience. I look forward to my next appointment."
"Thank you for outstanding care and kindness!"
"I had an ugly little devil pop up on my ankle. I was referred to Dr. Rausch by my derma doc because pathology came back as basal cell carcinoma. I was referred for Moh's Surgery. Fortunately it took one pass and I was clean. My experience with Dr. Rausch, and her team of nurses, and the plastic surgeon Dr. Stall, absolutely could not have been better. They were kind, professional and they told me what to expect. I would recommend her practice to anyone."
"One of the best experiences I've ever had with a doctor, the nursing staff, the schedulers, and everyone in the office. They really care. I am very pleased with Dr. Rauch's work."
"Unfortunately, in this day and time, customer service rarely exists -- whether it be a medical facility or a grocery store. But your service and folks were an exception! Everyone was warm, friendly, professional and reassuring. Many thanks to you all for kindly guiding me through this."
Having just completed my 3rd Mohs treatment under the skilled hands of Dr. Rausch, I can honestly say Richmond is fortunate to have such a dedicated, experienced and caring doctor. Each patient is warmly encouraged to have a confident outlook regardless of the complexity of each individual case."
"I always recommend Dr. Rausch to others. She is fantastic! At my age and with what I did to my skin when I was younger, I will probably see the doctor again. I hope not. The staff is always great and the doctor did a very nice job stitching my forehead. Thanks to all!"
"I was very impressed with the friendly staff who put me at ease and with the professional way your program is run. Great impression!"
"All of you work together like a fine-tuned machine. Very impressed and so thankful to have found you!"
"Dr. Rausch and her team have managed to craft an environment for their patients to have a pleasant experience when having an unpleasant procedure. I really enjoyed being there."